We are a UK based company and we ship worldwide!​

 

Please note that transactions go through in British Pounds, however you do have the option to view pricing in different currencies via the currency tab in our header section.  

 

​Order Processing

Please allow one working day for your order to be fulfilled and shipped.  We fulfil orders Mon-Fri.

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Customer Care Support

We are a small team and we receive numerous enquiries daily.  Your enquiry will enter a queue and we aim to respond within 1-3 working days. 

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Shipping Issues

You must notify us of any shipping issues within 25 working days of order fulfilment email being sent out to you.  This allows us enough time to investigate and raise claims with the postal service.  If you get in touch after 15 working days, we may not be able to send out replacements / raise claims or process refunds.

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Estimated Shipping Times

UK: 1-3 working days

USA, Canada, Europe + rest of the world: 5-7 working days

Please note that parcels can be held at customs for inspection and may cause a delay in delivery. We recommend to keep an eye on the tracking details to monitor your parcel's journey.

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Sleep Better Guarantee

We are so confident in our hair tools that we guarantee you will sleep better in them than any other hair curler on the market. If you don't, email us at info@cordina.co.uk within 15 days of receiving your product and we can advise on how to return for a product refund. 

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Money Back Guarantee: 15-day return policy

You can return your unopened and unused purchase for a refund within 15 days of receiving your product.

 

• Please get in touch with us explaining the reason for your return: info@cordina.co.uk. 

• We can then provide you with further details on how to return your product.

• Shipping fees are to be covered by the customer.  

• Refunds are applicable on products only and EU taxes (excluding shipping fees) 

• a cancellation fee of £2.50 applies (this cancellation fee is charged to us by payment providers)

• We are unable to accept returns beyond the 15 day period at this time.

• Used hair tools cannot be returned for a refund due to hygiene purposes.

• Used products cannot be re-sold to new customers as our hair tools are meant to be worn on the scalp & hair.

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EU Residents ONLY

The UK is no longer part of the EU.  New EU VAT rules were introduced from 1st of July 2021, this means that we, as a business have to automatically calculate and add your country's VAT at checkout. (excluding UK).  Please check with customs in your EU country of residence regarding customs/duty fees once imported parcels arrive in your country. These rules are different in each EU country and additional charges may (or may not) be applicable.  Alternatively you can shop from our EU retailer here.​

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Need Help?

If you are having trouble using our products or would like some tips please get in touch with us as we would love to help you.  Sometimes all it takes, is a minor adjustment to your application.  Our email is: info@cordina.co.uk

 

Cancel your un-shipped order

It may not always be possible to cancel your order in good time.  This is because our customer care team is separate to our fulfilment team and by the time your enquiry is picked (which will be in a queue) your order may have already been fulfilled. If your enquiry is picked before fulfilment (we cannot guarantee this):

• a full refund is applicable including shipping costs

• a cancellation fee of £2.50 applies 

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Cancel your shipped order but parcel is still in transit

We cannot stop a parcel from being delivered or re-route it whilst it travels through the postal network.

• A refund will only be applicable once we receive the item back at our offices. 

• shipping charges are not refunded

• a cancellation fee of £2.50 applies 

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Damaged products

In the unlikely event you receive a damaged product, please notify us within 15 days of receiving it.

• Email details about your damaged product to info@cordina.co.uk. Please include images of the damaged product

• If only one part of the product is faulty, we would send you a replacement for that particular part only.  

• If the entire product is faulty, it must be returned to us for investigation.  A product refund is issued or a replacement is sent out to you. 

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Quality checking

We have a robust quality checking process during manufacturing and packing.  Each piece is checked and inspected and quality checked numerous times before it gets packed. We are a small team and we take pride in our processes. All items shipped out are brand new and unused. We do not sell used items.